Terms of Service
v2026.07 · July 3, 2026
Welcome to OneRealSet. These Terms of Service (version v2026.07) govern your access to and use of the OneRealSet platform, including the web app and the artificial intelligence coach available via web chat and WhatsApp. They are written in plain language so you know exactly what to expect from us and what we expect from you. By creating an account or using the service, you accept these terms. Please read them together with the Privacy Policy and the Cookie Policy.
1. Service provider identification
In compliance with Article 10 of Spanish Law 34/2002 of 11 July on information society services and electronic commerce (LSSI-CE), the operator of OneRealSet is: - Operator: [RELLENAR: nombre y apellidos del titular] - Tax ID (NIF): [RELLENAR: NIF] - Address: [RELLENAR: domicilio] - Contact email: [RELLENAR: email de contacto] OneRealSet is operated from Spain. You can contact the operator about anything related to these terms at the contact email above.
2. Purpose and description of the service
These terms govern access to and use of OneRealSet, an online personal training platform comprising: - A web application to create and manage your training plan, log your sessions and track your progress. - An artificial intelligence (AI) coach, available via web chat and WhatsApp, which generates personalised fitness guidance based on your profile and training history. The coach is an artificial intelligence system, not a person. Its recommendations are AI-generated fitness guidance and under no circumstances constitute medical advice, diagnosis or treatment. Before you start training, and especially if you have injuries or any medical condition, consult a healthcare professional. The service is available in Spanish and English. By creating an account or using the service you accept these terms, together with the Privacy Policy and the Cookie Policy.
3. Eligibility and minimum age
You must be at least 14 years old to use OneRealSet. Under Article 7 of Spanish Organic Law 3/2018 (LOPDGDD), people aged 14 or over may themselves consent to the processing of their personal data; children under 14 may not use the service or create an account. If we detect an account created by a child under 14, we will close it and delete the associated data. If you are a minor, please also make sure you have the necessary authorisation to purchase a paid subscription.
4. Account and security
To use OneRealSet you need to create an account with your email address and other basic details. You agree to: - Provide truthful, accurate and up-to-date information, and keep it current from your profile. - Keep your login credentials confidential and not share your account with anyone else. - Notify us without delay at the contact email if you suspect unauthorised access to your account. You are responsible for activity carried out through your account until you notify us of unauthorised use. How we process your personal data, including the health data in your training profile (which we only process with your explicit consent, revocable at any time in Settings > Privacy), is described in the Privacy Policy.
5. Acceptable use
You may only use OneRealSet for personal and lawful purposes. In particular, you must not: - Use the service in a way that breaches the law, these terms or the rights of others. - Attempt to gain unauthorised access to other people's accounts or to the service's systems or databases. - Interfere with the operation of the service (for example through attacks, deliberate overloading or the distribution of malware). - Extract data in bulk or by automated means (scraping) or resell the service without authorisation. - Reverse engineer the software, except where permitted by law. - Manipulate the AI coach to generate harmful or unlawful content, or attempt to extract its internal instructions or the underlying models. - Impersonate another person. The AI coach is not an emergency service. If you have a medical emergency, contact your local emergency services.
6. AI coach: transparency and limits
In compliance with the transparency obligations of Article 50 of Regulation (EU) 2024/1689 (the AI Act), we clearly inform you that when you talk to the OneRealSet coach you are interacting with an artificial intelligence system, not a person. - The coach's replies are generated by AI models from external providers (currently OpenAI and/or Groq). - Its recommendations are AI-generated fitness guidance: they may contain errors or inaccuracies and do not replace professional judgement. - The coach does not provide medical advice, diagnosis or treatment. Consult a healthcare professional before you start training if you have injuries, ailments or any medical condition, and stop exercising if you feel pain or discomfort. - The coach does not make decisions that produce legal effects on you or similarly significantly affect you; it only proposes training guidance that you are free to follow or not. Always use your own judgement and adapt your training to your actual abilities.
7. Subscriptions, payments, renewal and withdrawal
Some OneRealSet features require a paid subscription: - Prices, billing periods and applicable taxes are those shown on the pricing page at the time you subscribe. - Payments are processed through Stripe. OneRealSet does not store your card numbers. - Subscriptions renew automatically at the end of each period unless you cancel beforehand. - You can cancel at any time from the billing portal; cancellation takes effect at the end of the period you have already paid for, and you keep access until then. Right of withdrawal: as a consumer you have 14 calendar days to withdraw from the contract without giving any reason, under the Spanish consolidated Consumer Protection Act (TRLGDCU). However, if you expressly consent to the digital content or service starting during the withdrawal period and acknowledge that you thereby lose this right, the right of withdrawal will no longer apply, as provided in Article 103.m TRLGDCU. You will be asked for this consent when you subscribe. If we change the price of your subscription, we will give you reasonable advance notice; the new price will apply from the next renewal and you can cancel before it takes effect.
8. Intellectual property
The OneRealSet platform — including its software, design, interface, brand, logos and own content — belongs to the operator or its licensors and is protected by intellectual and industrial property law. We grant you a limited, non-exclusive, non-transferable and revocable licence to use the service for personal purposes while these terms are in force. This licence does not allow you to copy, modify, distribute, sell or commercially exploit the service or its content without express authorisation. These terms do not transfer any intellectual property rights in the platform to you. The data and content you contribute remain yours, as set out in the next section.
9. Your content
You keep all rights to the data and content you contribute to the service: your training profile, your history, your messages in the web chat and on WhatsApp, and any other information you enter. So that we can provide the service, you grant us a limited licence to host, process and display that content solely to operate OneRealSet. This includes sending your messages and the necessary training context to the AI model providers (OpenAI and/or Groq) to generate the coach's replies, as described in the Privacy Policy. You are responsible for making sure the content you contribute is lawful and for not including other people's personal data without their permission. When you delete your account, your content is deleted following the process described in the termination section (a 72-hour grace period followed by permanent deletion, with minimal retention in backups and records where legally required).
10. Service availability and changes
We work to keep OneRealSet available at all times, but we cannot guarantee uninterrupted availability. The service may be affected by maintenance, updates, technical incidents or failures of the external providers it depends on (hosting, database, messaging, payments and AI model providers). We may improve, modify or withdraw features of the service to keep it secure, up to date and viable. If a change substantially reduces the essential features of your paid subscription, we will let you know and you will be able to cancel before the change affects you, without prejudice to your rights under consumer law.
11. Limitation of liability
Nothing in these terms excludes or limits our liability for wilful misconduct or gross negligence, or any right granted to you by consumer law that cannot be waived. To the extent permitted by law: - We provide the service as described in these terms and on the product pages, without additional implied warranties. - We are not liable for indirect damage arising from use of the service in breach of these terms, or for failures caused by circumstances beyond our reasonable control, including incidents affecting external providers. - Physical exercise carries inherent risks. The AI coach's guidance is informational: you are responsible for training within your abilities, following the advice of your healthcare professional and stopping at any sign of pain or discomfort. If you are a consumer, you keep in full the rights granted to you by applicable law, including the statutory guarantee for digital content and services.
12. Termination
You can stop using OneRealSet at any time and delete your account from Settings > Privacy. When you request deletion, a 72-hour grace period starts during which you can cancel the request; after that period, your account and data are permanently deleted, with the sole exception of backups and the minimal records we must keep to comply with legal obligations. We may suspend or close your account if you materially breach these terms (for example the acceptable use rules) or if we are required to do so by law. Wherever reasonably possible we will warn you first and give you the chance to remedy the breach; in serious cases we may act immediately. Termination does not affect rights and obligations already accrued. The effects on your subscription are governed by the subscriptions section and, where applicable, by your statutory rights as a consumer.
13. Changes to these terms
We may update these terms for legal, technical or product reasons. The current version, with its number and update date, will always be published on this page. If a change is substantial or affects your rights, we will notify you reasonably in advance by email or through a notice in the app before it takes effect. If you do not agree with the new terms, you can cancel your subscription and delete your account before the effective date; using the service after that date means you accept the updated version.
14. Governing law and jurisdiction
These terms are governed by Spanish law, in particular the GDPR (EU) 2016/679 and Organic Law 3/2018 (LOPDGDD) on data protection, Law 34/2002 (LSSI-CE), the consolidated Consumer Protection Act (TRLGDCU, Royal Legislative Decree 1/2007) and Regulation (EU) 2024/1689 (the AI Act) on artificial intelligence transparency, without prejudice to any mandatory consumer protection rules of your country of residence. Any dispute may be brought before the Spanish courts. If you act as a consumer, you may also bring claims before the courts of your place of residence where applicable law allows, and use the alternative consumer dispute resolution mechanisms available to you. For data protection matters, you can lodge a complaint with the Spanish Data Protection Agency (AEPD, www.aepd.es).